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Orders placed on encounterbooks.com are fulfilled by IndiePubs, a division of Ingram Publisher Services, on behalf of Encounter Books. The following is IndiePubs’ Delivery Policy.
All products will be shipped to the shipping address You provide, within the service timeframe specified below after being accepted by Us. We cannot make any changes to your order or cancel your order after you have submitted it.
We accept payments by credit card (AMEX, Mastercard, Visa). All list prices are exclusive of sales tax which is applied to orders at checkout. You hereby give permission to IPS to charge your credit card the total order price, including without limiting, shipping and handling fees and taxes applicable to your order at the time the order is placed. You are responsible for all import fees, duties, taxes, and other charges for orders placed or shipped outside of the United States.
Standard shipping is calculated based on the shipping method You select at checkout unless otherwise specified on the Site. Available items typically ship within 1-3 business days. You will receive tracking information by email when your order has been shipped where available. For orders shipped to United States destinations, delivery time is estimated 2-3 business days for orders shipped to the East Coast and 4-5 days for all other locations except AK, HI and VI (up to 8 days). Please note: These delivery times are estimates provided by our delivery partners and are not guaranteed. We reserve the right to change shipping methods. To find out more about specific delivery times for your postal code or customer care support please contact our Customer Care Team at IndiePubsSupport@ingramcontent.com.
We are not responsible for any late delivery of the products or any consequential business loss or damage caused as a result. However, to report a problem with your shipment, such as a lost, undelivered, or damaged item, please contact us via our customer care contact page or via email at IndiePubsSupport@ingramcontent.com with an outline of your issue and your order number so that we may consider your claim.