Refund Policy

Orders placed on encounterbooks.com are fulfilled by IndiePubs, a division of Ingram Publisher Services, on behalf of Encounter Books. The following is IndiePubs’ Return Policy.

Returns

Claims for returns are only accepted on print titles within 30 days of the delivery date of your purchase. All e-book purchases are nonreturnable.  For defective or mis-shipped items with a purchase valued at $150 USD and above, You will cooperate with our requests for information to support your claims of damaged or defective products or packaging.

Returns must include a copy of the original invoice and should be sent to:

Indiepubs Returns
193 Edwards Drive
Jackson, TN 38301

Receiving a Refund:

Once your returned product has been received or your returns claim approved, any refund amount will be processed to the credit card used in the original purchase. It often takes credit card issuers a few weeks to post the money to your account. To check the status of a refund, please contact us via IndiePub’s customer care contact page or via email at IndiePubsSupport@ingramcontent.com.

Late Delivery/Lost/Undelivered/Damaged Items:

We are not responsible for any late delivery of the products or any consequential business loss or damage caused as a result. However, to report a problem with your shipment, such as a lost, undelivered, or damaged item, please contact us via our customer care contact page or via email at IndiePubsSupport@ingramcontent.com with an outline of your issue and your order number so that we may consider your claim.